Privacy Policy

Luminai Auto Group ("we", "us", or "our") operates the website luminaiauto.ca and is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, phone number, and mailing address when you submit an inquiry or financing application.
• Vehicle preferences: The type of vehicle you are interested in, your budget, and any trade-in information you voluntarily provide.
• Financial information: Employment status, income, and credit-related information collected solely for the purpose of arranging vehicle financing, shared only with lender partners.
• Website usage data: IP address, browser type, pages visited, time on site, and referral source collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your inquiries and provide customer service
• Process financing applications and communicate with lender partners on your behalf
• Send you information about vehicles that match your stated preferences (only if you have opted in)
• Improve our website and understand how visitors interact with our content
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for basic site functionality
• Analytics cookies: Help us understand site traffic and usage patterns (e.g., Google Analytics)

You may disable cookies through your browser settings. Note that some features of the site may not function correctly without cookies enabled.

4. Third-Party Embedded Services (Google Maps & APIs)

Our Contact page embeds Google Maps to help you locate our dealership. When you load a page containing an embedded map, Google may collect information such as your IP address and device data in order to display the map, independent of any action you take. This data collection is governed by Google's own Privacy Policy (policies.google.com/privacy) and Terms of Service, not by us. We do not control what data Google collects through this embed or how long it is retained.

We may also use other Google services (such as Google Fonts and Google Analytics) that similarly load resources from Google's servers and are subject to Google's privacy practices as described above.

5. Information Sharing

We may share your personal information with:

• Financing partners: Canadian financial institutions and lenders, solely to process your financing application with your consent
• Service providers: Third parties who assist us in operating our website and business (e.g., email platforms, web hosting) under strict confidentiality agreements
• Legal authorities: When required by law, court order, or government regulation

6. Data Retention

We retain personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by law. Inquiry and contact information is typically retained for up to 24 months. Financing application data is retained as required by applicable financial regulations.

7. Your Rights

Under PIPEDA and BC PIPA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for the use of your information (subject to legal and contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at info@luminaiauto.ca.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website following any changes constitutes your acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests, contact:

Luminai Auto Group
2153-21320 Westminster Hwy, Richmond, BC V6V 1L8
Phone: (778) 829-6669
Email: info@luminaiauto.ca